Getting Started

Hearsay Social Engage Product Limitations

Intent: This document is created in order to highlight some parameters for current usage of the Hearsay Social Engage Product for End-Users

Content

General Publishing

• Searching Content:
  The content library search bar function will search the body of the post, the link headline (if available), but it will not search the link URL or tag.

• Copying-and Pasting:
  Our publishing window requires some keystrokes entered in order to publish. If copying-and-pasting post copy, please be sure to add and delete a character to activate the “Publish” option.

• Shortened URLS:
  If an organization has an attached URL shortening account, a user cannot create and publish content with pre-shortened URL.

• Mass Publishing
  It is not possible to publish content en masse outside of Campaigns.

• Image Publishing:
  .GIF files are an approved format, but will not be uploaded as moving files. Instead, a still image will be published.

 

LinkedIn Publishing

• Long-form publishing:
  We do not currently support LinkedIn Long-Form Publishing, only LinkedIn updates.

• @Mentions/Tagging
  @Mentions and tagging is only currently possible on Twitter.

• Facebook Business Page Publishing
  Linking to your Facebook Business page in a post is not recommended, as Facebook will link to an authentication screen.

Ads

Ad Account Connection

• In order to utilize Facebook Ads on Hearsay Social, users must have an ad account set up on Facebook with a payment method established.

• It is also recommended that a user publish from Hearsay Social at least once before connecting a Facebook Ad account.

Signals

• Signals will remain in our system for thirty days.

• LinkedIn social signals are available to LinkedIn Premium account holders (Sales Navigator and Business Plus) only.

• Facebook social signals are available for those organizations that wish to participate in Facebook’s Opt-In requirement.

Activity

• One can “Delete” items through Hearsay for Facebook and Twitter; however, one can only delete LinkedIn posts natively.

• Private messages cannot be sent through Hearsay Social.

Activity Feeds

• Facebook:
  Facebook is currently taking more deliberate steps to protect the privacy of user data; as such, they have limited access to Facebook feed information. The lack of feed activity in the Activity tab reflects this change.
  
  
• LinkedIn:
  It is expected that LinkedIn connection updates will appear in the activity feed, but not LinkedIn Company page updates.

Contacts

• Contacts are derived from your network, as well as users who have engaged with your published content (liked, commented etc.).

• It is not a recommended practice to connect two or more accounts from the same social network to a Hearsay Social Workspace. Hearsay Social will not be able to differentiate between data derived from two or more accounts from the same network (contacts, metrics etc.).

Metrics

• If a user connect more than one LinkedIn, Facebook, or Twitter account to a Hearsay Social our system will not be able to differentiate between any two accounts from the same network.

Settings

Profiles

• LinkedIn Primary Email address requires native, LinkedIn verification.

• LinkedIn provides API access to recommendations received by users, but not by those given by the user to others. Whether this is publicly accessible can be adjusted on LinkedIn.

• Websites must begin with http:// or https://

Workspace Settings

• Invitations
  • Workspace owners cannot invite workspace members into their environment until they have attached an account with publishing permissions. This will result in an “insufficient permissions” error.
  • Invitations expire after thirty days of inaction.
  • Invitations may be limited by your organization’s domain.

Asset Linking

• LinkedIn connection tokens expire annually; and so, users will be prompted to reconnect at least once a year.

• Connection tokens will also expire when a username/password change is made on the native site.