Troubleshooting Tips & Tricks
Trouble Accepting Workspace Invitations when Using Internet Explorer
*Please Note: Hearsay will no longer support Internet Explorer 11 (IE 11) starting September 1, 2021. This means that starting September 1, customers may have a degraded experience or may be unable to connect to and/or use Hearsay's services via IE 11. Hearsay strongly recommends using the most recent version of any other browsers such as Chrome, Edge, Safari, and Firefox. For a full list of supported web browsers and devices, please click here.
If when using Internet Explorer you are experiencing difficulty accepting a workspace invitation, please reference the steps below to resolve this issue:
- Log into Hearsay Social.
- Once logged in, reference and open the email invitation you received from Hearsay. Do not click the blue "accept invitation" button. Instead, right click on the blue button.
- Select "Copy Link Address" or "Copy URL" based on your version of Internet Explorer.
- Return to your web browser and paste the link into the address bar.
- Press "Enter".