Troubleshooting Tips & Tricks

LinkedIn Premium Connection FAQ

 

Q: What is changing with LinkedIn Social Signals on Hearsay Social?

A: As announced in Feb 2015, LinkedIn Signals will only be available on Hearsay Social to those users who have a LinkedIn Business Plus or LinkedIn Sales Navigator account. This new requirement is effective as of Dec 31, 2015.

LinkedIn Signals will be available to users with a qualifying LinkedIn Premium account: Business Plus or Sales Navigator. No other LinkedIn Premium account (Recruiter or Job Seeker) will qualify to receive Hearsay LinkedIn Signals.

Q: Is this impacting publishing or compliance on LinkedIn via Hearsay Social?

A: No, this change is only impacting LinkedIn Signals. All users will still be able to compliantly publish content to LinkedIn and update their LinkedIn Profiles via Hearsay Social.

Q: I already have a LinkedIn Business Plus or LinkedIn Sales Navigator account. Is there anything I need to do to maintain Hearsay Social’s LinkedIn Signals?

A: As long as you have a LinkedIn Business Plus or LinkedIn Sales Navigator account, you will continue to have access to LinkedIn Signals via Hearsay Social. To maintain your access, you will need to authorize Hearsay Social to verify your account membership with LinkedIn.

Note: If your LinkedIn account cannot be verified, contact your Hearsay Social Administrator to discuss your organization's process or policy around obtaining a LinkedIn Business Plus or LinkedIn Sales Navigator account. If you know you have one of the qualifying LinkedIn Premium accounts and would like to attempt to verify your LinkedIn account again before contacting your organization's administrator, select the Try Verification Again link in the Enable Social Signals pane.

Q: I have LinkedIn Business Plus or LinkedIn Sales Navigator, but Hearsay Social indicates that I do not have a qualifying account for receiving LinkedIn Signals via Hearsay Social. What should I do?

A: First, ensure you have one of the two qualifying LinkedIn Premium accounts. It must be a Business Plus or Sales Navigator account; a LinkedIn Recruiter or Job Seeker Premium account will not qualify.

If you have confirmed you have LinkedIn Business Plus or LinkedIn Sales Navigator, please contact your Hearsay Social Customer Success Manager and we will notify and work with LinkedIn to get you set up properly.

Q: I don’t have LinkedIn Business Plus or LinkedIn Sales Navigator, how do I obtain one?

A: Different companies have different arrangements with LinkedIn. Please contact your Hearsay Social Administrator and ask how you can obtain LinkedIn Business Plus or LinkedIn Sales Navigator.

Q: I have LinkedIn Business Plus or LinkedIn Sales Navigator and am thinking of canceling. Will I still get LinkedIn Signals via Hearsay Social?

A: No, only current LinkedIn Business Plus or LinkedIn Sales Navigator users will be able to access LinkedIn Signals via Hearsay Social. Your LinkedIn Signals will be turned off within 48 hours of you canceling your LinkedIn Business Plus or LinkedIn Sales Navigator subscription.

If you have any additional questions, contact the Hearsay Social Support team at support@hearsaysocial.com.

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