As part of our effort to unify the Yext and Hearsay experience, we are moving Hearsay content to the Yext Help Center in October 2026. We will provide an exact cutover date as we get closer to October. Here is a breakdown of what you need to know and what steps you need to take.
Articles
All Hearsay article URLs will redirect to the same article on the Yext Help Center for several months to allow you time to update any links in your materials. Please update article links in your materials before the end of the year.
Support Portal
You will need to submit new help tickets through the Yext Help Center immediately after the migration. Users can optionally download their ticket history in the Hearsay Help Center until the end of the year. See the Zendesk documentation to learn how to download ticket history.
Allowlist Domains
To ensure your organization can seamlessly access articles and tickets in the Yext Help Center, please work with your IT or security team to allow the following domains through your firewall and email filters as soon as possible:
| Current | New | |
| Help Center | success.hearsaysocial.com | help.yext.com |
| Support emails from | support@hearsaysocial.com | help@yext.com |
A separate communication with additional details and an FAQ will be delivered to Support contacts via email. If you have any additional questions, please reach out to your account team.