Performance

Mail Performance

The Performance page of your Hearsay Mail account will enable you to review key metrics regarding your sent emails, including whether the emails were received, opened, engaged with, or marked as spam. This tool will assist in followup communications between you and your customer.

 

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To access your Sent emails, click on Performance > Sent.  Here you can filter on Source to locate emails Written by You, from the Corporate Library, or part of a Corporate Campaign.

 

Sent Items

When viewing a sent email, you can see a thumbnail of the message sent on the left-hand side. On the right-hand side, you can see the date and time the email was sent as well as the source and number of recipients. In addition, you can see a quick snapshot of how this item performed. For a detailed look at how an individual email performed you can click on View Report.

View Report

This feature provides a detailed report for each of your sent email messages, including metrics in several important areas.


Delivered - The email was successfully delivered to the recipient.

 

Bounced - The recipient's email server could not or would not accept the message. This can happen for various reasons, including a full inbox or incorrect email address. It is detrimental to your sender reputation to continue sending messages to email addresses that bounce. We recommend that you double check the email addresses for these individuals, or remove their emails altogether.

 

Opened - The recipient has opened the email.

 

Clicked - The recipient has clicked on a link in your email.

 

Spammed The recipient marked this piece of email content as spam.

 

Unsubscribed The recipient clicked the "unsubscribe" link in your email and will not receive future emails from you.