Last reviewed by Mia Saric on 03/19/23.
- Tier 1
Products: (Social)
Mobile App use allow: No
Premier service: Yes, (855) 797-5718
Hearsay Team
CSM/E: Emily Rittenberg
AE: Chris Domach
Prod. Specialist: Jigs Patel(East) + Jared Roussel (West)
Internal info
Corporate Team We Work With:
LOB - Commercial Bank
- Caitlin Flood - caitlin.s.flood@jpmorgan.com
- Sabrina Hernandez - sabrina.a.hernandez@jpmorgan.com
LOB - Wealth Management
- Program procedures (rules & regs) go to the Wealth Management team inbox. wm.LinkedIn@jpmorgan.com
- Questions about profile review status talk to field SM.
- If an agent is having trouble resetting their password, please advise them to submit a ticket to LinkedIn support. Additionally, kindly cc the social media team so they can stay informed about the issues agents are encountering.
wm.LinkedIn@jpmorgan.com - If an agent is running into issues resetting their password, please provide guidance that they should create a ticket to LinkedIn support, but please then cc: the social media team so they have visual with what agents are running into this issue.
wm.LinkedIn@jpmorgan.com - If an agent would like to opt out of the program, please have them contact their direct manager. Please also inculde the WM General Inbox wm.LinkedIn@jpmorgan.com . Please don't include Tony M. or Taylor A. on these requests.
(This does not include any individuals listed below; they should reach out to their respective direct managers.)
WM ADMINS:
-
- Tony Maxwell - tony.maxwell@jpmorgan.com
- Taylor Alston - taylor.alston@jpmchase.com
- Sarah McReynolds - sarah.mcreynolds@jpmchase.com
- WM General Inbox - wm.LinkedIn@jpmorgan.com
LOB - Investment Bank
- Eva Pang - eva.pang@jpmorgan.com
- Amanda Smith - amanda.e.smith@jpmorgan.com
- Courtney Ryan - courtney.ryan@jpmchase.com
- Megan Farmer - megan.farmer@jpmorgan.com
- Shannon Postrion - shannon.postrion@jpmchase.com
- Oly - alexandra.wasilewski@jpmchase.com
Contact Information & Resources:
- RSAM Issue (Such as Admins not receiving invites) please contact program admin to work with RSAM to resolve the issue
- RSAM Invite Ticket Guide: https://docs.google.com/document/d/1KSpJx1VFOhxkNTVMUaTdeCnACeoSj2eNuaER1VPDGp8/edit
Delegate usage & Workspace invites:
- Permitted: Unknown
- Process:
- unknown
Org specific note:
Is the user/admin reaching out about Video upload issues? This can be for the suggested content library or original content created by the Advisor. Try these steps!!
User language:
Workflows:
Access
Sign-up:
- Invite only. Sign-up is being managed EAA (Access Admin). Loop into email if users reach out for an invite:
- Wealth Management: wm.linkedin@jpmorgan.com
- Commercial Bank: Caitlin Flood - caitlin.s.flood@jpmorgan.com + Sabrina Hernandez - sabrina.a.hernandez@jpmorgan.com
- Investment Bank:
Sign-in:
- Go to https://login.hearsaysocial.com/115/login/
- Use company credentials to log in
Cancellation procedure:
- Who:
- How:
Products
Social Workflow:
- Do they have a workspace?
-
Do they have connected accounts?
- LI, FB, TW
Handy links and other helpful docs:
- JPMC Private Bank (an LOB within JPMC 115) launched their own Hearsay instance. Please see: https://success.hearsaysocial.com/hc/en-us/articles/7976761344151-J-P-Morgan-Asset-and-Wealth-Management-1734-
- Profile Review doc: https://docs.google.com/document/d/1q4BS3wEyOsR7rZZZnqho_UGLG3yL4pfJLFj8ZEArK10/edit
CRITICAL INFO
- Should anyone from JPMC respond to their Hearsay invitation email, please CC the following email addresses in your response: N/A