Last reviewed by Mia Saric on 03/19/23.
- Tier 1
Products: (Social)
Mobile App use allow: No
Premier service: Yes, (855) 797-5718
Hearsay Team
CSM/E: Emily Rittenberg
AE: Chris Domach
Prod. Specialist: Jigs Patel(East) + Jared Roussel (West)
Internal info
Corporate Team We Work With:
LOB - Commercial Bank
- Caitlin Flood - caitlin.s.flood@jpmorgan.com
- Sabrina Hernandez - sabrina.a.hernandez@jpmorgan.com
PLEASE NOTE: The workspace Reference ID is automatically populated. The system uses the reference ID passed from SSO (USER_ID) and, through Workato, maps that value to the workspace Reference ID. This project was completed by the IMP team, and any issues related to this functionality should be routed to that team."
LOB - Wealth Management
- Program procedures (rules & regs) go to the Wealth Management team inbox. wm.LinkedIn@jpmorgan.com
- Questions about profile review status talk to field SM.
- If an agent is having trouble resetting their password, please advise them to submit a ticket to LinkedIn support. Additionally, kindly cc the social media team so they can stay informed about the issues agents are encountering.
wm.LinkedIn@jpmorgan.com - If an agent is running into issues resetting their password, please provide guidance that they should create a ticket to LinkedIn support, but please then cc: the social media team so they have visual with what agents are running into this issue.
wm.LinkedIn@jpmorgan.com - If an agent would like to opt out of the program, please have them contact their direct manager. Please also inculde the WM General Inbox wm.LinkedIn@jpmorgan.com . Please don't include Tony M. or Taylor A. on these requests.
(This does not include any individuals listed below; they should reach out to their respective direct managers.)
WM ADMINS:
-
- Tony Maxwell - tony.maxwell@jpmorgan.com
- Taylor Alston - taylor.alston@jpmchase.com
- Sarah McReynolds - sarah.mcreynolds@jpmchase.com
- WM General Inbox - wm.LinkedIn@jpmorgan.com
LOB - Investment Bank
- Eva Pang - eva.pang@jpmorgan.com
- Amanda Smith - amanda.e.smith@jpmorgan.com
- Courtney Ryan - courtney.ryan@jpmchase.com
- Megan Farmer - megan.farmer@jpmorgan.com
- Shannon Postrion - shannon.postrion@jpmchase.com
- Oly - alexandra.wasilewski@jpmchase.com
Contact Information & Resources:
- RSAM Issue (Such as Admins not receiving invites) please contact program admin to work with RSAM to resolve the issue
- RSAM Invite Ticket Guide: https://docs.google.com/document/d/1KSpJx1VFOhxkNTVMUaTdeCnACeoSj2eNuaER1VPDGp8/edit
Delegate usage & Workspace invites:
- Permitted: Unknown
- Process:
- unknown
Org specific note:
Is the user/admin reaching out about Video upload issues? This can be for the suggested content library or original content created by the Advisor. Try these steps!!
User language:
Workflows:
Access
Sign-up:
- Invite only. Sign-up is being managed EAA (Access Admin). Loop into email if users reach out for an invite:
- Wealth Management: wm.linkedin@jpmorgan.com
- Commercial Bank: Caitlin Flood - caitlin.s.flood@jpmorgan.com + Sabrina Hernandez - sabrina.a.hernandez@jpmorgan.com
- Investment Bank:
Sign-in:
- Go to https://login.hearsaysocial.com/115/login/
- Use company credentials to log in
Cancellation procedure:
- Who:
- How:
Products
Social Workflow:
- Do they have a workspace?
-
Do they have connected accounts?
- LI, FB, TW
Handy links and other helpful docs:
- JPMC Private Bank (an LOB within JPMC 115) launched their own Hearsay instance. Please see: https://success.hearsaysocial.com/hc/en-us/articles/7976761344151-J-P-Morgan-Asset-and-Wealth-Management-1734-
- Profile Review doc: https://docs.google.com/document/d/1q4BS3wEyOsR7rZZZnqho_UGLG3yL4pfJLFj8ZEArK10/edit
- Should anyone from JPMC respond to their Hearsay invitation email, please CC the following email addresses in your response: N/A