WhatsApp Integration is in beta. Reach out to your Customer Success Manager if you'd like to get access!
WhatsApp requires business users to initiate new conversations with an approved WhatsApp Template. Learn about WhatsApp’s messaging flow.
A WhatsApp Sender account type must be connected to enable WhatsApp messaging.
To initiate a new WhatsApp conversation in Hearsay Desktop:
- In the side menu, under Conversations, click Message & Call.
- In the top-right, click the New Conversations icon.
- Search for a contact that you’d like to message.
- Select the WhatsApp option for that contact.
- In the message composer, click Use a WhatsApp Template. A message template menu opens.
- Select a WhatsApp Template. The template will be pasted into the message composer.
- Click Send or Agree & Send.
- After getting a reply, you can send free-form messages or use more templates.
NOTE: Sending attachments, images, or contact cards isn’t currently supported on the WhatsApp Integration.
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