Send WhatsApp Messages on Hearsay Desktop

WhatsApp requires business users to initiate new conversations with an approved WhatsApp Template. Learn about WhatsApp’s messaging flow

A WhatsApp Sender account type must be connected to enable WhatsApp messaging.

To initiate a new WhatsApp conversation in Hearsay Desktop:

  1. In the side menu, under Conversations, click Message & Call.
  2. In the top-right, click the New Conversations icon.
  3. Search for a contact that you’d like to message.
  4. Select the WhatsApp option for that contact.
  5. In the message composer, click Use a WhatsApp Template. A message template menu opens.
  6. Select a WhatsApp Template. The template will be pasted into the message composer.
  7. Click Send or Agree & Send
  8. After getting a reply, you can send free-form messages or use more templates.

NOTE: Sending attachments, images, or contact cards isn’t currently supported on the WhatsApp Integration.

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