You can opt-in to send a notification to users at your organization warning them that the connection between Yext and their LinkedIn account is about to expire. When enabled, users receive a one-time app notification and email notifying them that their LinkedIn account connection expires in x days. Your organization can configure how many days in advance to send the notification and email.
To get this feature, please contact support at support@hearsaycorp.com with the email titled “LinkedIn account expiration notification, August 2025”. You can choose to send the notification between 1 and 365 days before token expiration.
Example notification
LinkedIn authentication reporting and crawling
It is important to ensure users are properly authenticating to LinkedIn because, unlike other social media platforms, LinkedIn requires all users to reauthenticate every 180 days. Disconnected LinkedIn accounts that have been in inactive status and without a valid access token for longer than 180 days can no longer be retroactively crawled after they are reconnected. Only activities that occurred after the account is reconnected will be saved.
Yext can still retroactively crawl disconnected accounts for activities that occurred during the organization’s configured history range as long as the account is reconnected within 180 days.
To make sure there re no compliance gaps, you can also manually find out which accounts are nearing the 180 day disconnection time, please review the Account Directory Report and Profile Snapshot Report.