Broadcast Messaging allows you to send a single text message and share it with multiple recipients. The recipients receive the text message individually and privately, allowing them to respond to the conversation one-on-one with you.
Broadcast Messaging is not group messaging. Outside of Hearsay Relate, a traditional group text message allows everyone to write and view the responses of each participant. Instead, Broadcast Messaging enables you to share important information with your customers, privately, without needing to send the same text message over and over again.
How to Create a Broadcast Message
- Log into Hearsay, go to Message & Call in the left navigation bar, and click New Broadcast in the top-right corner.
- Title the Broadcast Message so that you can easily find it when you need it and include the names of the contacts you wish to send the message to.
- Click Save.
- At the bottom of the screen, type in your broadcast message.
- Once finished, click Send.
The text appears in the Broadcast Window with a megaphone icon appended, indicating the message was sent to multiple recipients.
If one of your recipients responds, their individual Conversation tab will turn blue, indicating a new message was received. Clicking into the conversation, you’ll see your broadcast message appended with the megaphone icon and your recipients' response will be listed below privately.
Note: Users must send their first text via the desktop application. After that, users can send Broadcast messages from either the desktop or mobile application.