All Relate users can access and use text message template by following these steps:
- In the side menu, under Conversations, click Message & Call.
- Open the Relate message composer by selecting an ongoing message chain, or by clicking the new message icon in the top right of the screen.
- Click Use a message template at the bottom of the screen.
- Choose one of the available options in the message templates drawer.
- The text of the selected template will be entered into the message composer, where you can edit, send, or schedule to send the message.
NOTE:
- Only administrators can create or delete message templates. Learn how to manage message templates here.