If end users have the settings to create and modify content in Yext, they can request approval from compliance admins before it is published to their social accounts. This enables compliance admins the ability to review original and modified to ensure it abides by your organization's social media policy. Compliance admins can either approve or deny the Post Approval Request.
To learn more about each option, click on the desired section and/or review the video that follows.
Reviewing and Approving a Post Approval Request
Denying a Post Approval Request
Reviewing a Post Approval Request
1. From the Administration view, in Supervision, select the Post Approval Request from your list.
2. In the Details tab, review the classification, who submitted the approval request, and the created/updated dates. The Workspace information is shown to the right. You can also view the History tab to see if any action has been taken on the item in the past.
3. In the Pending Post section, review the post copy updates made by the end user. Lexicon terms are shown in red.
4. For modified content posts, click the Show Changes toggle to review the updates made to the suggested library post. Any added text will be highlighted in purple, text that is removed from the suggested post will be greyed out with a strike through.
5. To approve the post, click Acceptable at the bottom of the page.
The post will either publish instantly or on the scheduled date and time, depending on the publish date/time selected by the end user.
Denying a Post Approval Request
If the post does not meet compliance requirements, you can deny the post and leave a note to the end user and/or an internal note for the team. When denying a post, is recommended you leave a comment for the end user or an internal note for the team by scrolling towards the bottom of the page.
To deny the post, click Needs Attention > Deny & Notify at the bottom of the page.
The end user will be notified of the post denial and any notes via email. End users can make updates to the post and resubmit for approval.