Reconnecting Social Accounts

You might need to occasionally reconnect your social account. Reasons for reconnecting an account commonly include:

• New password
• Updated privacy settings
• Third-party sharing
• Updates to the social network's platform
• Annual reauthorization (LinkedIn)

If communications or permissions between Hearsay and your social account are disrupted, you will be prompted to reconnect the social account in order to continue publishing and scheduling content from Hearsay.

To reconnect your account:

1. Log into Hearsay.
2. At the top of the screen, click Settings, and in the drop down, click Accounts.
3. Next to the account that needs to be reconnected, click Reconnect. 
   
   
   
4. When prompted, enter your login credentials for the social account.
5. Based on the network you're reconnecting, you might be prompted to allow Hearsay to manage your account. In this case, click OK to accept. This gives Hearsay the permissions required to successfully communicate and publish/schedule content.
   
   
   
6. Once accepted, your social account will now be properly reconnected.

For more information, please review our article on Importance of Granting Permissions. You can also view videos on connecting and reconnecting social accounts in the Video Library.

Note:

Disconnected LinkedIn accounts that have been in inactive status and without a valid access token for longer than 180 days can no longer be retroactively crawled after they are reconnected. Only activities that occurred after the account is reconnected will be saved.

Hearsay can still retroactively crawl disconnected accounts for activities that occurred during the organization’s configured history range as long as the account is reconnected within 180 days.

It is important to consistently monitor user account statuses to ensure there are no compliance gaps, so to find out which accounts are nearing the 180 day disconnection time, please review the Account Directory Report and Profile Snapshot Report.