You might need to occasionally reconnect your social account. Reasons for reconnecting an account commonly include:
- New password
- Updated privacy settings
- Third-party sharing
- Updates to the social network's platform
- Annual reauthorization (LinkedIn)
If communications or permissions between Yext and your social account are disrupted, you will be prompted to reconnect the social account in order to continue publishing and scheduling content from Yext.
To reconnect your account:
- In Yext Desktop, click your profile picture in the upper right of the screen, then click Workspace Settings.
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On the Accounts tab, next to the account that needs to be reconnected, click Reconnect.
- When prompted, enter your login credentials for the social account.
- Based on the network you're reconnecting, you might be prompted to allow Yext to manage your account. In this case, click OK to accept. This gives Yext the permissions required to successfully communicate and publish/schedule content.
- Once accepted, your social account will now be properly reconnected.
For LinkedIn, you can see how many days are left before you must reauthenticate to Yext on the Accounts page.
For more information, please review our article on Importance of Granting Permissions. You can also view videos on connecting and reconnecting social accounts in the Video Library.