Receiving Suggested Changes to Your Social Media Profiles

In order to maintain compliance, updating your social media profile requires review prior to making changes. To request changes to your profile, follow these steps:

1. Click My Profiles under the Social Media tab in the main menu on the right, then click Request Changes next to the specific social media account that you would like to update.
   
2. You will then be taken to a page containing your current social media profile information where you can request changes to your profile by clicking on the Edit buttons in the Requested Changes column.
   
3. After you have made your changes, click Submit Request at the bottom of the screen. Your social media profile changes will then be sent for review.
4. During the review process, the administrator can either approve, suggest changes, or deny your request.
   1. If the administrator approves your request, then your social media profile will be automatically updated with your requested changes.
   2. If the administrator suggests changes to your request, then you will receive a notification in Hearsay asking you to review the suggested changes. You can either accept the change, which will automatically update your social media profile information with the suggested changes, or you can revise and resubmit your request, which will take you back to the social media profile update request page, where you can revise your changes by by clicking on the Edit button or filling in the fields in the Request Changes column. After you have made your changes, click Submit Request at the bottom of the screen. Your social media profile changes will then be sent back for another review.
   3. If the administrator denies your request, then you will receive a notification in Hearsay informing that your request was not approved, and you will be given the option to make the required edits and send your social media update request back for approval. Administrators will have the option to write notes saying why your profile request was denied and when you go back to make the necessary edits, a red box will indicate which fields require changes. After you have made your changes, click Resubmit Request at the bottom of the screen. Your social media profile changes will then be sent back for another review.

Note:  You can always access the status of profile content as well as take action on this content by clicking My Profiles under the Social Media tab in the main menu on the right. Here you can accept your requested profile changes or go through the revise and resubmit process.