Setting and enabling the Out of Office Automatic Response on Hearsay Desktop

The Out of Office Automatic Response feature enables users to set a custom reply that’s automatically sent to all incoming messages when turned on. Only one automatic response is sent to a conversation within a 24-hour period. The Out of Office response overrides the Working Hours response when enabled, so contacts receive only the Out of Office message.

To set and enable the Out of Office Automatic Response:

1. In the Hearsay Desktop side menu, under Conversations, click Message & Call.
2. Click the Account Settings tab, then scroll to the Out of Office section.
   
3. Enable the Turn on automatic replies toggle. An out of office message composer appears.
   
4. In the composer, add an out of office message.
5. Optional Voice-call enabled users can choose to send calls to voicemail while out of office by checking the box.
6. Click Save Changes. The out of office message will save and automatic replies will be enabled if the message passes a lexicon check.

Once enabled, a banner appears in the Conversations page informing users that the Out of Office Automatic Response is on. Users can disable the Out of Office Automatic Response by clicking Turn Off in this banner, or by disabling the automatic replies toggle in the Account Settings tab.