If you are a delegate, that means you are able to answer phone calls and text on behalf of another recipient. For example, if you are an assistant to the workspace owner, they might make you a delegate, where you can take incoming phone calls and answer texts for them if they are away.
To read about general best practices for being a delegate, see Hearsay Relate Best Practices for Delegates.
Handling incoming calls on a VoIP
When you have VoIP enabled, calls are forwarded to your desktop using VoIP technology. If you don't answer, VoIP automatically routes the caller to the voicemail of their original recipient so they can leave a message.
Handling incoming calls without VoIP
If you are a delegate and your organization has not enabled VoIP, you will receive the following prompt before being connected with a forwarded call:
You are receiving a Relate call from <number>. to accept the call please say “yes” or press any key.
This functionality prevents spam voicemails and prevents the caller from unintentionally leaving a voicemail for someone other than their intended recipient.
If you don’t answer the call, the caller is sent to another delegate. If there are no more delegates, the caller is sent back to the original recipient’s voicemail to leave a message.
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Answering Incoming Hearsay Relate Calls on Your Computer (Inbound VOIP for Desktop)