When a customer calls your Relate number, and if you’ve downloaded the Relate mobile application, your mobile device will ring notifying you of the call. Relate users can also answer incoming calls on their computer using inbound VOIP technology, allowing them to integrate customer phone calls right into their established workflow and helping ensure a customer call never goes unanswered.
To have this feature enabled, log into Relate on your computer and make sure that the “Calls to Desktop” function is toggled on, noted by the checkmark icon.
Watch the following video to learn more: