When a new message is received by a Hearsay Relate user, users are notified via a push notification on their mobile devices (iOS and Android). Users also receive a browser notification. However, on older browsers, these notifications may not work. To ensure we have sufficient means of notifying users, we are now introducing a feature that sends an email to the Workspace Owner whenever there is an unread text message for more than 30 minutes.
This email will only be triggered when there is a text message that is unread for a period of 30-60 minutes or longer. If there are no new unread text messages, additional emails will not be sent. So if there is only one text message to an owner and there are no new unread text messages, then there will only be one email.
This feature helps ensure that you are always up to date with your messages so you never miss out on an important message from a client or prospect. This feature is available for everyone and there is no need to update any applications or web interfaces to take advantage of its benefits.