Sending/Resending the Opt-In (Attestation) Text
Note: If your organization does not use the opt-in attestation process, and instead uses a disclaimer message, you will not need your user to respond 'Yes.' Instead, you will send the following message by default, and will then be able to text your contacts using custom language:
Sending the (Opt-In) Attestation Text:
If your organization requires, attestation is the process of requesting permission to text message customers or prospects. This means getting legal consent to have communication and activity monitored and retained.
In order to compliantly text your contacts, you may need to send them the Opt-In (attestation) message displayed here, before you can begin using your own custom language. Tap Ask for Permission to begin.
Once your contact responds Yes will you then be able to text them using your own custom language. If the contact does not respond for 24 hours, you will be able to re-send the opt-in message again, up to 5x in total.
Resending the (Opt-In) Attestation Text:
If the contact does not respond for 24 hours, you will be able to re-send the opt-in message again, up to 5x in total. Locate your contact's conversation and tap Ask For Permission to re-send. This button will only reappear once 24 hours have passed since your prior attempt.
Personalized Opt-In enables Hearsay Relate customers to customize the standard opt-in message before sending out to customers. When the feature is enabled, the user will be prompted to send the typical opt-in attestation message to unlock a new conversation; however, the user will also be able to customize the first part of the message before sending.
Hearsay provides standard recommendations for this message and, over time, it will populate with the user's most sent messages. The second part of the message is unable to be customized by the user as it is set at the org level and contains standard texting best practice policies.