Operational Status Page

The Operational Status Page, located at https://www.yexttrust.com/ , is used to communicate any major issues within the Yext and Hearsay platforms in real-time to program administrators.

How does our status page work?
Our status page is manually operated, which means someone from Support Leadership will update the status page. When Yext experiences a Sev 0, 1, or 2, Support Leadership will create an incident on our status page, which will notify all subscribers who are subscribed to the specific Yext product that is experiencing degraded performance or outage. Support Leadership provides updates ~30 minutes until we are fully recovered. All subscribers are notified of every update. If the outage warrants a postmortem, we will publish that to the incident as well, which is then sent to the subscribers.

How can an admin subscribe to our status page?

1. Navigate to https://www.yexttrust.com/ or click Platform Status on the top navigation bar of the Help Center.
2. Click the Subscribe to Updates.
3. Select which method you want to use to get updates. There are three ways to receive notifications. You can either select the email icon for email notifications, the phone icon for text notifications, or the RSS icon for an RSS feed notification. 
   
4. Select which areas of the platform you want to get updates for, then click Save. 
   • This status page includes both the Yext and Hearsay platform, so to see only Hearsay platform areas, scroll down to the Hearsay heading and expand it.
     
      
5. Confirm your subscription to start receiving updates. 
   • If you chose to get updates via text, you will receive a text message asking you to confirm your subscription by replying YES.  
     
     

How can an admin unsubscribe to our status page?
Easy! Follow the step-by-step instructions below.

For Email Subscribers:

1. In any of our status page emails, including the confirmation email in the screenshot above, click the “Manage your subscription” link.
   
2. The user will be redirected to the page where they can select or deselect the Yext products they wish to subscribe to. The user must click the “Unsubscribe from updates” link.
   
3. A pop-up will appear. The user must click the “Unsubscribe from updates” button.
   

For Text Subscribers:

Users can unsubscribe from SMS notifications by replying STOP. (Note: some international carriers don't play nice with sending "STOP" messages, which may require those numbers to be unsubscribed through the UI by a Statuspage admin/team member).

Which browsers are supported?
Below you will find a list of browsers that are supported on Statuspage. Other browsers may function just fine, but Atlassian only commits to supporting and fixing bugs for the browsers listed below.