Hearsay Relate uses leading encryption and cryptography practices across its desktop platform, mobile apps, integrations, and in the cloud. Messaging between Relate numbers remains within the Hearsay platform and is end-to-end encrypted. When communicating with non-Relate numbers, Relate uses the industry-standard SMS/MMS messaging protocol because it ensures the stable delivery of messages. However, SMS/MMS is not encrypted, making it visible to network carriers and other intermediaries.
Hearsay scans and archives all Relate messages for compliance purposes.