Conversations

Resending Messages

 

If a text message fails to send, the Relate Web UI will notify you with a red exclamation point icon next to your unsent message like this. 

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On the mobile app, a warning message will appear below the text that reads "Error sending message. Tap to retry."

 

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Click on the "!" icon. You will be prompted to try sending it again with this pop-up message.

 

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Click Resend to try again.

This feature applies to both opt-in attestation messages and regular texts.

When resending regular text messages, the pop up will look like the following. You will have the choice to:

• Resend - Resend the text message.

• Discard - Discards the message entirely.

• Cancel - Takes you back to the conversation. It does not discard the message and you can return at any time to try sending it again.

 

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