Call forwarding is available for users with a net-new Hearsay Relate Business number. Call forwarding will work on both the Hearsay Web application and Hearsay Mobile application.
Note: Call forwarding is not available for landline Relate accounts.
Configuring Call Forwarding / Inbound Call Handling
To configure call forwarding for your new Hearsay Relate Business number. Follow the steps below.
1. Log in to the Hearsay Web application from your computer.
2. From the Conversations section, click Message & Call. Then select the Account Settings tab.
3. Scroll down to the Inbound Call Handling section.
- All calls go to all office members (Default): This is the default setting. This routes an incoming call to you and your workspace member’s desktop and mobile devices at the same time, allowing everyone on your team the opportunity to answer the call. If a workspace member answers the call, that workspace member will be prompted to speak with the incoming caller. All other workspace member’s mobile devices will default back to the phone’s last action/screen.
- All calls go to a designated office member: This will give you the option to select the workspace member who will receive all incoming calls.
- All calls go to Workspace Owner: This will route all incoming calls to the Workspace Owner.
- All calls go to office number: You will be presented with the option to enter your office number and extension (if applicable). Enter the information and click Call to Validate. Follow the steps to validate your office number for incoming calls.
Missed Calls
• If the call goes to voicemail, the call will be recorded under the Voicemail section on the Phone tab.
• If the caller hangs up before reaching the voicemail, the call will be recorded under the Missed section of Hearsay Relate's Call History tab.
Frequently Asked Questions
Q: How do I edit my call forwarding number?
A: Follow the steps below -
- Go to the Settings gear from the Home tab in the mobile application
- Under the Incoming Relate Calls section, tap on “Call Forwarding"
- Edit the number in the text field
- Tap “Send Code"
- Choose to receive the code via SMS or phone call
- Enter the 4-digit code you received
Q: How do I remove my call forwarding number?
A: Follow the steps below -
- Go to the Settings gear from the Home tab in the mobile application
- Under the Incoming Relate Calls section, tap on “Call Forwarding"
- Click “Remove your call forwarding number”
- Click “Remove”
Q: What does skipping setup or removing my call forwarding number do?
A: If you remove your call forwarding number, you will no longer be able to place outgoing calls from the Relate application with your Relate number. Attempting to use voice calling features within the app will prompt you to set up your call forwarding number. Clients who call your Relate number will hear an audio message that this number is not receiving calls. You are able to reconfigure call-forwarding in the future via the settings outlined above.