Making and Receiving Phone Calls and Enabling Caller ID

Making Phone Calls

Whether you have a new number from Hearsay, or you're using a landline number, you can make outbound phone calls from the Hearsay Relate mobile app. You can make a call following these steps:

  1. Open the Relate app on your phone and login. 
  2. You can make a phone call to one of your existing contacts by tapping Contacts at the bottom of the screen, and then searching for or selecting an existing contact. This will open an individual contact page from where you can call or message them by tapping on the available options. 
  3. Alternatively, you can also tap Phone at the bottom of the screen and view your recent calls, missed calls, and voicemails. Tapping on any recent or missed calls will allow you to call that contact. 
  4. You can also dial a number tapping on the number pad icon at the bottom right of the Phone screen, which will open a standard dialing screen.  

Despite using your mobile phone to make these calls, your contacts and recipients will only see your business or landline number when they receive your call.


Receiving Phone Calls

You can receive inbound calls on the Hearsay Relate mobile app only if you have a new Relate phone number. When someone calls you on your Relate phone number, then you can accept or decline the call by tapping the appropriate option. 

If you are using a landline number associated with Relate, then all inbound calls will be directed to and received on your physical landline phone.

Enabling Caller ID

In iOS: 

The Hearsay Relate app needs to be approved in your phone’s settings. This requires iPhone users to manually enable the app's call directory extension by following these steps:

  1. Open the Settings app.
  2. Scroll down and select Phone.
  3. Select Call Blocking and Identification.
  4. Tap on the Hearsay Relate toggle to activate. If green, the setting is enabled. 

In Android: 

All Android device types are supported by default with no further action needed, with the exception of Samsung devices. This is due to a Samsung limitation that prevents their dialer from looking at other application contact directories.



Q: I have Dan saved in my personal contacts as "Dan" and saved as "Dan from Realty" in my business contacts. If he calls me, what will I see? 

A: There is an order of precedence that both iOS and Android operating systems use when making matches for Caller ID. The device Contact Directory always takes precedence and is the highest priority for any matches. In this case, you would see "Dan".






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