Within the Hearsay Mobile application, you can tap Phone at the bottom of the screen to view all of the phone calls you've made and received on your Relate number. The contact name or phone number, location of the area code, date, time and length of the call are presented on this screen.
Automatic call screening for iOS
Filter Calls
- All: Displays instances of every phone call tracked in your account
- Missed: Displays all phone calls that your Relate number received but were not answered.
- Voicemail: If enabled, displays voicemails left by the contact
Marking Calls as Spam
If you are receiving unwanted phone calls from contacts or telemarketers on your Hearsay Relate number, you can mark the conversation as Spam to block future incoming calls.
To mark a call as spam, simply swipe left on the recent or missed call, then select Spam.
If a call was inadvertently marked as spam, you can easily undo it by swiping left again on the call and selecting Restore.
Note: Calls from numbers marked as spam will be received but workspace members will not be alerted to these messages. They will be viewable only on the Phone tab.
Automatic call screening for iOS
Versions 26 and later of iOS contain a setting that automatically marks calls not saved in the user's contacts as unknown. Unknown callers might be asked to state their name and purpose before the phone rings, and unknown calls can automatically be sent to voicemail.
If you have trouble with incoming or outgoing calls being marked "unknown" or sent to voicemail, we recommend you ensure you have added known phone numbers to your contacts and encouraged your contacts to add your phone number to theirs. In addition, use multiple channels to communicate critical information, like messaging, call, and email.
If you are having these issues on your own device, see Manage unknown callers on iPhone in the Apple docs to learn more about adjusting these settings.