Mobile App

Multi-Ring

Note: Multi-Ring is is only available for users with a net-new number that have downloaded the Hearsay Relate mobile application, and is not available for landline Relate accounts.

This feature routes an incoming call to you and your workspace member’s mobile devices at the same time, allowing everyone on your team the opportunity to answer the call.

 

Answering the Call:
• If a workspace member answers the call, that workspace member will be prompted to speak with the incoming caller.
• All other workspace member’s mobile devices will default back to the phone’s last action/screen.
• The call will appear under the All section within Hearsay Relate’s Call History tab.


Missed Calls:
• If the call goes to Voicemail, the call will be recorded under the All section of Hearsay Relate’s Call History tab.
• If the caller hangs up before reaching the voicemail, the call will be recorded under the Missed section of Hearsay Relate's Call History tab.

 

FAQ:

Q: How do I edit my call forwarding number?

A: Follow the steps below -

  1. Go to Account Settings in the mobile app
  2. Under the Incoming Relate Calls section, tap on “Call Forwarding"
  3. Edit the number in the text field
  4. Hit “Send Code"
  5. Choose to receive the code via SMS or phone call
  6. Enter the 4-digit code you received

 

Q: How do I remove my call forwarding number?

A: Follow the steps below -

  1. Go to Account Settings in the mobile app
  2. Under the Incoming Relate Calls section, tap on “Call Forwarding"
  3. Click “Remove your call forwarding number”
  4. Click “Remove”

 

Q: What does skipping setup or removing my call forwarding number do?

A: If you remove your call forwarding number, you will no longer be able to place outgoing calls from the Relate application with your Relate number. Attempting to use voice calling features within the app will prompt you to set up your call forwarding number. Clients who call your Relate number will hear an audio message that this number is not receiving calls. You are able to reconfigure call-forwarding in the future via the settings outlined above.

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