Group Texting on Relate allows compliantly exchanging messages and files with groups of up to 9 contacts simultaneously. After a group has been created, all group members can send and receive messages from the group, as well as view the group’s conversation.
This article covers the following aspects of Group Texting:
- Opting In and Attestation Functionality
- Archiving and Compliance
- Support for Additional Features in Relate
- Group Texting Learning Resources
Opting In and Attestation Functionality
All group members must have previously opted in to receiving messages to be included in the group. If a contact has not opted in to receiving messages, they must complete the organization’s opt-in process before that can be added to a group. If any group member opts out of receiving text messages, the group creator (i.e. the Relate user) can no longer send messages to the group. However, the group will still receive messages from other members and these messages will be viewable in the conversation window.
Archiving and Compliance
Group Texting follows the organization’s existing archiving and compliance policies.
Support for Additional Features in Relate
Group Texting supports:
- Using Message Templates
- Sending attachments in JPEG, GIF, and PNG formats
- Filtering all messages to only view Group Texts
Group Texting doesn’t support:
- Sending scheduled messages
- Sending contact cards
- Voice calling
- Reminders