If you're on the Conversations tab in Relate and have an unread text message, a blue text bubble appears next to the contact's name or phone number who sent the unread text. After this conversation has been read, the blue icon disappears.
If your web browser supports notifications (Chrome, Firefox, Safari, Edge) you can receive notifications alerting you when a new Relate text message is received even when you aren't on the Conversations tab.
Notifications usually appear in the top right hand corner of the browser window. You can enable notifications during or anytime after the Relate setup process.
Enabling notifications during setup
1. While opening your Relate account on Hearsay Desktop for the first time, a popup asks if you want to enable notifications for your browser. Click Enable Notifications.
2. Your browser might ask you if you want to allow notifications. You must allow the notifications for the feature to work properly.
When a new text message is received, not only will your Conversations tab update with a blue text bubble, but your browser will generate a notification alert, usually at the top-right corner of your screen.
Note: Internet Explorer does not support browser notifications and will not present the above windows.
Enabling notifications after setup
If you skipped enabling notifications when you set up your Relate account, you can still enable them.
- In Relate Desktop, open the Account tab.
- At the bottom of the page, click Enable Desktop Notifications.
Note: If you have already enabled notifications in Relate but aren't getting notifications, you might need to manually go to your browser’s settings to allow notifications if you didn't allow them after first enabling Relate notifications in Hearsay Desktop. If this is the case, you will not see the option to enable notifications in Relate.